VERBAL DE-ESCALATION FOR RETAIL/COMMERCIAL BUSINESSES (20-MINUTES)
APB’s Verbal De-Escalation For Nurses teaches the critical skills necessary to help avoid, and react to heated conversations with agitated patients and family members. Learn to de-escalate difficult conversations and keep patients and those around you both happy and safe.
- The student will be able to identify indicators of an agitated person.
- The student will understand the importance of buying time.
- The student will be able to identify how to take a situation from crisis to calm using verbal de-escalation.
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